📄 Sent mail does not appear
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Sent mail does not appear

If you sent an email from MailDesk but can’t find it later, don’t worry — in most cases this is expected behavior and easy to explain.

MailDesk shows sent emails immediately, then replaces them with the provider’s copy during the next sync.


How sent mail works in MailDesk

When you click Send:

1️⃣ The email is sent immediately via your outgoing server
2️⃣ It appears in Sent right away (local entry)
3️⃣ Your email provider saves its own copy
4️⃣ The next sync replaces the local entry

This avoids duplicate sent emails.


Check the correct Sent folder

Different providers use different Sent folders.

Common names:

  • Sent

  • Sent Items

  • Sent Mail

If you don’t see your message:

  • Check which Sent folder is selected for sync

  • Verify in your webmail where sent emails appear


Provider-specific behavior

Gmail

  • Gmail automatically labels sent mail

  • MailDesk replaces the local copy after sync

  • Short delays are normal

Outlook / Microsoft 365

  • Sent emails are stored in Sent Items

  • The server copy replaces the local one

  • Sync timing depends on Microsoft Graph

IMAP providers

  • Some servers do not store sent mail automatically

  • MailDesk relies on the selected Sent folder

  • Folder mapping must match provider behavior


Check Drafts

If sending fails:

  • The message may remain in Drafts

  • Content is not lost

If Drafts contain the message:

  • Review connection settings

  • Try sending again


When sent mail truly does not appear

Investigate further if:

  • Sending fails repeatedly

  • Error messages appear

  • SMTP tests fail

In this case:

  • Ask your administrator to check SMTP logs

  • Verify outgoing server configuration


Quick checklist

Before contacting support, check:

  • Correct Sent folder selected

  • Waited for the next sync

  • Drafts folder

  • Account authorization still valid


What’s next?

→ Review Emails are missing or delayed
→ Check OAuth problems (Gmail / Outlook)
→ Contact support if sending consistently fails


Tip:

If you see a sent email immediately and it disappears briefly, it’s usually being replaced by the provider’s copy.