MailDesk
Documentation for Odoo 18.0.
Pages
Getting started
Reference
User guide
AI
Admin guide
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Temporary access for MailDesk setup (Microsoft 365)
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Mailbox account setup (administrator)
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Connect Gmail & Google Workspace (administrator)
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Connect Outlook / Microsoft 365 to MailDesk
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IMAP / SMTP server setup (administrator)
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Microsoft 365 Shared Mailboxes
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Folder mapping & sync settings
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Realtime sync - what it means per provider
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Public URL requirements for realtime push (administrator)
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Gmail realtime push setup (administrator)
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Gmail realtime - the account lifecycle (administrator)
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Gmail realtime - Google Cloud setup, A to Z (administrator)
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Gmail realtime troubleshooting - wizard error codes (administrator)
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Outlook / Microsoft 365 realtime push setup (administrator)
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IMAP autopilot - capability profiles A-D
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Body prefetch and the message cache
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Security & access rights (administrator)
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Troubleshooting
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Realtime troubleshooting - emails missing or delayed
Mobile
Integrations
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CRM integration - link emails to leads and opportunities
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Sales integration - link emails to quotations and orders
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Helpdesk integration - turn emails into tickets
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Calendar integration
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Documents integration
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Chatter integration
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Partner 360 - customer context beside every email
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Automation engine - rules that run when email arrives
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Manager cockpit - KPIs, SLA, and AI briefings