MailDesk for Odoo
The complete email client and unified inbox for Odoo. MailDesk brings Gmail, Outlook/Microsoft 365, and any IMAP mailbox directly into Odoo - one inbox, shared team mailboxes, a full composer, and emails linked to the Odoo records they belong to. Pro adds two-way sync, AI assistance, a mobile-adaptive interface, and a manager cockpit.
Works with Odoo 17, 18, and 19 (Community and Enterprise), including Odoo.sh. This documentation is written and verified against Odoo 18; behavior is equivalent across the supported versions.
Choose your path
- Getting started - install MailDesk, connect your first mailbox, and find your way around. → Overview
- For users - read, write, reply, link emails to records, search and tag. → User guide
- For admins - set up Gmail/Outlook/IMAP, sync, security, and AI. → Admin guide
- AI - what it does and, importantly, exactly what it can and cannot access. → AI overview
- Mobile - the adaptive phone/tablet experience (Pro). → Mobile
- Realtime sync - near-realtime delivery for Gmail and Outlook. → Realtime
- Integrations - link emails to CRM, Sales, Helpdesk, and more. → Integrations
- Developers - architecture, models, security, extension points. → Technical
What's in the suite
| Layer | Module | What it adds |
|---|---|---|
| Basic | MailDesk Basic | Unified inbox, shared mailboxes, composer, attachments, email→record linking, one-way sync |
| Pro | MailDesk Pro | Two-way sync, AI assistance, mobile-adaptive UI, realtime sync, signatures |
| Integrations | CRM · Sales · Helpdesk · Calendar · Documents · Chatter · Partner 360 · Automation · Cockpit | Deeper links into specific Odoo apps and manager tooling |
Throughout these docs, each feature is tagged with the module that provides it (for example, Available in: Pro). How those modules map to the purchasable plans is explained in Licensing & tiers.
Highlights
- One inbox for every mailbox - Gmail, Outlook/Microsoft 365, and any IMAP/SMTP server, side by side.
- Email belongs to your data - link a message to a contact, lead, ticket, quotation, or document, and see it in that record's chatter.
- AI you control - phishing detection, thread summaries, "Ask AI", and reply drafting, with per-mailbox controls and a clear, conservative data boundary. See AI permissions & data access.
- Near-realtime - Gmail and Outlook can push new mail to MailDesk in seconds.
- Mobile-ready - an adaptive phone/tablet layout, no configuration needed (Pro).
New here? Start with the Overview. Looking for a specific term? See the Glossary.