MailDesk AI — overview

MailDesk AI brings a writing-and-reading assistant into your mailbox, right where you read email — so you spend less time wading through long threads and more time on the reply that matters. It works on the email you are looking at, with the AI provider your administrator chooses. Everything below describes how the product actually behaves; nothing here is a promise of magic.

Available in: MailDesk Pro. MailDesk Basic has no AI.

MailDesk AI brings a writing-and-reading assistant into your mailbox, right where you read email — so you spend less time wading through long threads and more time on the reply that matters. It works on the email you are looking at, with the AI provider your administrator chooses. Everything below describes how the product actually behaves; nothing here is a promise of magic.

What the AI does at a glance

From any open email you can:

• Summarize a thread — turn a long back-and-forth into a short, readable recap.
• Ask AI — ask questions about the conversation in a multi-turn chat that stays grounded in that one thread.
• Draft a reply — get a first-pass reply you review and edit before sending.
• Security scan — get a structured second opinion on whether a message looks like phishing or impersonation, with a risk badge.

Each action is opened with a click. There is no automatic, batch, or background AI processing of your inbox unless an administrator deliberately configures it.

You stay in control

• AI works per mailbox. An administrator turns it on or off for each mailbox independently with the Allow AI Features switch. A mailbox with that switch off gets no AI at all.
• The AI only sees what you ask it to process — the open email or its thread. It is never given your whole inbox, other people's mail, or your Odoo business records.
• You choose the provider. Use a major cloud provider, or run a local AI server inside your own network so email content never leaves your premises.
• Always review AI output before acting on it. A drafted reply, a summary, and a security verdict are all suggestions — read them with the same care you would any draft.

For the exact data boundary — what is sent, what is never sent, and where it goes — see What MailDesk AI can and cannot access.

Who can use it

Anyone who can already open a mailbox in MailDesk Pro can use the AI actions on emails in that mailbox. Setting up a provider and choosing a default is a one-time administrator task; after that, mailbox users use it without any extra setup. There is no special AI permission group — the normal Odoo access rules and the per-mailbox switch decide what you see.

Where to go next

• AI features — what each action does, in detail.
• Set up your AI provider and turn AI on
• What MailDesk AI can and cannot access — the full data boundary and the four layers that control access.
• Licensing & tiers

Available in MailDesk Pro 18.0.4.1.0+. Behaviour verified against the Pro AI service code and KB 256/257.