📄 What's new in MailDesk (May 2026)
What's new in MailDesk (May 2026)
Welcome to the May 2026 MailDesk release. This update introduces the biggest set of customer-facing capabilities since the product launch: an embedded AI Assistant in Pro, much smarter mailbox search, linked emails that survive folder moves, a new email template picker in the composer, and a new Chatter Integration Workflow Bridge.
All updates roll out automatically to subscription customers. One-time licence holders receive the corresponding update on their purchased Odoo major version.
AI Assistant in Pro
MailDesk Pro now includes an embedded AI Assistant with your choice of provider — OpenAI, Anthropic Claude, Google Gemini, xAI Grok, or DeepSeek. You can also configure a self-hosted provider (such as a local Ollama server) for fully on-premise operation.
Three operations are available from any email:
Summarize an email thread — get a clean digest of a long conversation
Draft a reply — generate a contextual reply you can review and edit before sending
Security scan — get an automated phishing & malware assessment for suspicious messages
Learn more in the new MailDesk Pro > AI Assistant section.
Linked emails stay associated when you move them
When you link an email to a CRM lead, Helpdesk ticket, Sale order, Calendar event, or Document and then later move the email to a different folder or label, the link stays in place. The connection between the email and the Odoo record is preserved across folder moves, label changes, and re-organization in your mailbox.
✅ This update is rolling out across all Odoo versions.
Faster, smarter search with composable filters
MailDesk search is significantly improved:
Relevance-ranked results — the most relevant matches now appear first
Sender display-name matching — searching for a contact's name finds emails even when the address has changed
Preview-text matching — search now reads message previews, not just subject lines
Composable filters — combine multiple filter criteria without losing context
✅ This update is rolling out across all Odoo versions.
Email template picker in the Pro composer
Pro users have a new template picker directly in the email composer. Choose a template, optionally bind it to a linked Odoo record (CRM lead, Helpdesk ticket, Sale order), and your BCC list and attachments are preserved automatically.
Templates can be managed from Settings > MailDesk > Email Templates.
Chatter Integration Workflow Bridge
A new Chatter Integration bridge is available. It lets your team have an internal discussion thread for each email — notes, @ mentions, and scheduled activities — while keeping the email itself untouched. Visible only to the team, never to the sender.
Activate it per mailbox in Settings > Mailbox Accounts after installing the Chatter Integration module.
License-protected features are now clearly indicated
If your licence becomes inactive (for example, expired subscription), MailDesk now shows a clear in-app notice instead of generic access errors. Administrators can verify licence status from Settings > MailDesk > Licence Activation.
See the Licence & Activation Guide for full details.
✅ Polish & reliability
Many smaller improvements landed in this release:
Confirm dialog before deleting an email or moving it to Trash
Better recognition of provider folder names in Spanish, French, Italian, and Portuguese
More accurate visibility of synchronization status
Draft preservation when switching between mailbox accounts
Reliability improvements to the email composer
Need help upgrading?
If you administer Odoo through Odoo.sh, the MailDesk update applies automatically with your standard Odoo.sh update cycle. For self-hosted installations, follow the Upgrade guide. If you run into trouble, contact Metzler IT support.