📄 🆚 Editions: Basic, Pro, Business, Ultimate

Editions: Basic, Pro, Business, Ultimate

MailDesk is available in four editions: Basic, Pro, Business, and Ultimate. Each edition adds capabilities on top of the previous one — pick the edition that matches how your team works.

All four editions are available for Odoo 17, 18 and 19. You choose your Odoo version once when you activate your licence.

MailDesk Basic

MailDesk Basic is a professional email client fully integrated into Odoo.

It focuses on reading, writing, and organizing emails — reliably and efficiently.

What MailDesk Basic includes

• Connect mailboxes (Gmail, Outlook, IMAP)

• OAuth authentication (Gmail & Outlook)

• SMTP sending

• Provider folders / labels

• Read, reply, reply-all, forward

• Conversation (thread) view

• Search and filters

• Tags for manual organization

• Folder-based synchronization

• Progressive backfill of older emails

• User-based mailbox access control

Who is Basic for?

Basic is the right edition if you want a clean, fast inbox inside Odoo — without AI, automation, or Odoo-app linking.

MailDesk Pro

MailDesk Pro includes everything in Basic, plus the capabilities that turn email into an active part of your daily Odoo workflow. See the dedicated MailDesk Pro section for the full guide.

What Pro adds on top of Basic

• AI Assistant — Summarize an email thread, Draft a reply, Security scan; with your choice of provider (OpenAI, Anthropic Claude, Google Gemini, xAI Grok, DeepSeek, or a self-hosted provider)

• Two-way mailbox synchronization — Read / Star / Move / Delete in Odoo and your provider stays in sync

• Signatures per mailbox — Different signature for each connected mailbox

• Email templates in the composer — Pick a template, bind it to an Odoo record, send

• Link emails to Odoo records — One click links an email to a CRM lead, Helpdesk ticket, Sale order, Calendar event, Document (with the corresponding Workflow Bridge)

Who is Pro for?

Pro is the right edition for users and teams who actually work in email — sales, support, operations, customer success. Pro is also the foundation for the Workflow Bridges.

MailDesk Business

MailDesk Business includes everything in Pro, plus the full suite of Workflow Bridges — bundled and ready to use.

What Business adds on top of Pro

• Partner 360 — embedded customer 360 panel next to every email

• Chatter Integration — internal team discussion thread for each email

• CRM Integration — link emails to CRM leads & opportunities

• Helpdesk Integration — turn emails into Helpdesk tickets

• Calendar Integration — link emails to Calendar events, parse meeting invitations

• Documents Integration — save attachments into Odoo Documents

• Sales Integration — link emails to quotations and sale orders

Who is Business for?

Business is the right edition for organizations that already run their core operations on Odoo (CRM, Helpdesk, Sales, etc.) and want every team email to plug into those workflows out of the box.

MailDesk Ultimate

MailDesk Ultimate is our managed-service tier. It includes everything in Business, plus white-glove delivery: managed Odoo hosting (on request), premium Service Level Agreement, a dedicated customer-success manager, and the Automation Engine add-on for advanced rule-based email routing.

What Ultimate adds on top of Business

• Automation Engine — rules that run automatically when an email arrives (tag, link, notify, auto-reply)

• Premium Service Level Agreement — faster response times, defined recovery objectives

• Dedicated customer-success manager — single point of contact for your organization

• Managed hosting (on request) — Metzler IT operates your Odoo and MailDesk for you

• Onboarding and architecture consulting — included as part of the engagement

Who is Ultimate for?

Ultimate is for organizations that need white-glove delivery and a single accountable partner for their MailDesk + Odoo stack. See the MailDesk Ultimate page for the full description.

Feature comparison

Which edition is for you?

Choose MailDesk Basic if:

• You mainly need email inside Odoo

• You want reliability and clarity

• You don't need AI or Odoo-app linking yet

Choose MailDesk Pro if:

• You want AI help drafting replies, summarizing threads, scanning for risk

• You want changes (move, star, delete) to flow in both directions

• You want to link emails to specific Odoo records (one or two Workflow Bridges)

Choose MailDesk Business if:

• Your team works across multiple Odoo apps (CRM, Helpdesk, Sales, etc.)

• You want all Workflow Bridges bundled rather than added one by one

• You want one predictable subscription price for the full suite

Choose MailDesk Ultimate if:

• You need a single accountable partner for your MailDesk + Odoo stack

• You want premium SLA and a dedicated customer-success manager

• You want managed hosting and onboarding consulting included

• You want the Automation Engine bundled out of the box

Simple explanation

Basic = Inbox inside Odoo

Pro = Inbox + Intelligence + Two-way sync

Business = Pro + the full Workflow Bridge suite

Ultimate = Business + Automation Engine + managed-service tier

Important note

Higher editions do not replace CRM, Helpdesk, Sales, or any other Odoo app. They connect emails to those apps intelligently. You stay in control at all times.

What's next?

• Read the dedicated MailDesk Pro section for Pro features

• Browse the Workflow Bridges to see what each bridge does

• 🚀 Read the MailDesk Ultimate page for the managed-service tier description

• Check Odoo version compatibility to confirm your Odoo version