📄 MailDesk Pro
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📄 MailDesk Pro

MailDesk Pro

MailDesk Pro is the next step up from MailDesk Basic. It keeps everything Basic gives you — Gmail, Outlook and IMAP mailboxes inside Odoo — and adds the capabilities that turn email into part of your team's daily Odoo workflow.

Pro is built for users and teams who actually work in email — sales, support, operations, customer success.


What Pro adds on top of Basic

  • AI Assistant — Summarize a thread, Draft a reply, Security scan, with your choice of provider (OpenAI, Claude, Gemini, Grok, DeepSeek, or a self-hosted provider)

  • Two-way mailbox synchronization — Read / Star / Move / Delete in Odoo and your provider stays in sync

  • Signatures per mailbox — Set a different signature for each connected mailbox

  • Email templates in the composer — Pick a template, bind it to an Odoo record, send

  • Link any email to an Odoo record — One click links an email to a CRM lead, Helpdesk ticket, Sale order, Calendar event, Document, or any other record (with the corresponding Workflow Bridge)

Each capability has its own dedicated page in this section.


When to choose Pro

Pro is the right edition if any of these apply:

  • Your team needs help drafting replies or processing high inbox volume

  • You want to act on emails (move, delete, flag) inside Odoo and see those changes in your phone or webmail too

  • You need to link emails to your existing Odoo records (CRM leads, support tickets, sale orders, etc.) — Pro is the foundation; install the Workflow Bridge for the matching Odoo app

  • You want a private AI option (self-hosted) so no email content leaves your infrastructure

💡 If you also need the full bridge suite (Partner 360, CRM, Helpdesk, Calendar, Documents, Sales) plus Chatter, look at MailDesk Business instead. See Editions: Basic, Pro, Business, Ultimate.


Required Odoo version

MailDesk Pro is available for Odoo 17, 18 and 19. See Odoo version compatibility for the full availability matrix.


Who can use Pro

Required permissions:

  • End users — any user who can use MailDesk Basic can also use Pro features on the mailboxes they have access to

  • Administrator — needed to configure AI providers, manage shared mailboxes, install Workflow Bridges, and set company-wide signatures and templates

⚠️ AI provider keys are configured by an administrator and apply system-wide. Individual users do not enter their own keys.


Explore Pro features

Start with the AI Assistant — it's the most visible Pro feature.