MailDesk docs

MailDesk overview

1 min read Odoo 18.0

MailDesk puts your business email inside Odoo. You read, write and sort email in an Odoo app, and you link each message to the Odoo record it belongs to, such as a contact, a lead or a ticket.

What MailDesk is

  • An email client and shared inbox that runs inside your Odoo database.
  • A way to connect Gmail / Google Workspace, Microsoft 365 / Outlook, or any other IMAP/SMTP mailbox.
  • A set of Odoo modules. Pro and the optional bridges add more features on top of MailDesk Basic. See Plans and included features.

What MailDesk is not

  • It is not email hosting. You keep your existing email provider, and MailDesk connects to it.
  • It does not run without Odoo. You need a supported Odoo version that allows custom modules.

Before you install

Check these five things first:

  • Odoo version: Odoo 17, 18, 19 or 20. Features can differ between versions. This documentation is written and checked against Odoo 18.
  • Hosting: Odoo.sh, or your own server (VPS, on-premise or Docker). Odoo Online cannot run MailDesk, because Odoo Online does not allow custom modules.
  • Access: access to the Odoo.sh Git repository, or to the server that runs Odoo.
  • Edition: the plan you bought decides which modules you may install. See Plans and included features.
  • Your email provider: Gmail / Google Workspace, Microsoft 365, or another IMAP/SMTP provider.

Your Odoo administrator can do the installation. Metzler IT also offers an installation service that is quoted separately on request. It is not part of the licence.

Your first success path

  1. Install MailDesk.
  2. Activate your license.
  3. Connect your first mailbox.
  4. Send one test email and receive one test email.

What you should see: a MailDesk menu in Odoo, and a mailbox that shows your real email in the inbox.

Start with your task

New to the terms? See the Glossary.