📄 🚀 MailDesk Ultimate
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📄 🚀 MailDesk Ultimate

🚀 MailDesk Ultimate

MailDesk Ultimate is the managed-service tier of MailDesk. It includes everything from MailDesk Business (the full Workflow Bridge suite plus the AI Assistant and Pro features) — plus white-glove delivery, premium support, and the Automation Engine add-on bundled out of the box.

Ultimate is designed for organizations that want a single accountable partner for their MailDesk + Odoo stack: one team, one Service Level Agreement, one customer-success contact.


What is included with Ultimate

Everything in MailDesk Business:

  • 📨 MailDesk Pro — AI Assistant, two-way sync, signatures, templates, link emails to Odoo records (see the MailDesk Pro section for the full feature set)

  • All Workflow Bridges — Partner 360, Chatter Integration, CRM Integration, Helpdesk Integration, Calendar Integration, Documents Integration, Sales Integration (see Workflow Bridges)

Plus Ultimate-only:

  • Automation Engine — rule-based engine that runs automatically when an email arrives (tag, link, schedule activity, auto-reply, notify a channel)

  • Premium Service Level Agreement — faster guaranteed response times, defined recovery objectives

  • Dedicated customer-success manager — single point of contact, regular review cadence, escalation path

  • Managed hosting (on request) — Metzler IT operates your Odoo and MailDesk on European infrastructure

  • Onboarding & architecture consulting — included as part of the engagement



Who is Ultimate for?

Ultimate is the right edition if any of these apply:

  • Your organization needs a single accountable partner for both Odoo and MailDesk

  • You want a defined Service Level Agreement with measurable response and recovery times

  • You want a named customer-success manager who knows your installation and your team

  • You prefer Metzler IT to operate the hosting (managed Odoo + MailDesk on European servers) rather than running your own infrastructure

  • You need onboarding and architecture consulting to bring email into your Odoo workflows the right way

  • You want the Automation Engine bundled rather than added as a separate item

💡 If you only need the product features (Pro or Business edition) without managed delivery, compare editions to find the right tier.


How onboarding works

Every Ultimate engagement starts the same way:

  1. Kick-off call with your dedicated customer-success manager — review your current Odoo, your mailboxes, your team's daily workflow

  2. Architecture session — agree on hosting model (managed or self-hosted), Workflow Bridges to enable, automation rules to set up first

  3. Installation & configuration — Metzler IT installs MailDesk, configures Workflow Bridges, sets up initial automation rules, validates with your team

  4. Training session — short hands-on sessions for end users and administrators

  5. Ongoing review cadence — your customer-success manager schedules regular check-ins to add automation rules, plan upgrades, address feedback



Service Level Agreement (Ultimate only)

Ultimate includes a written SLA covering:

  • Response times — guaranteed first-response for support tickets

  • Recovery objectives — defined targets for restoring service in case of an incident

  • Maintenance windows — coordinated update schedule so changes never surprise your team

  • Escalation path — clear steps if an issue cannot be resolved within standard timeframes

Exact figures are documented in your signed agreement.


Where the product features are documented

Ultimate is a delivery tier. The product features themselves — AI Assistant, two-way sync, Workflow Bridges, etc. — live in the MailDesk Pro and Workflow Bridges sections. Ultimate adds the managed-service wrapper around them.


How to engage with Ultimate

  • 📧 Email [email protected] with a short description of your Odoo installation and team size

  • We schedule a kick-off call to scope your needs

  • You receive a written proposal with edition, hosting model, SLA, and onboarding plan

  • ✅ On signing, your dedicated customer-success manager is assigned and onboarding starts


What's next?