The phone is the last channel where nobody afterwards knows what was discussed. PhoneDesk runs your PBX from Odoo, gives every member of staff their phone in the browser, and turns every call into a permanent record.
Every system in the building is documented. Except the phone.
Nobody can say who changed the call routing last Tuesday, or how to undo it. Nobody knows what was promised on the phone. And the recordings your PBX has been dropping into a folder for years - nobody ever approved them and nobody ever deleted them. PhoneDesk turns that around: the phone system becomes Odoo data, with a dry run, a read-back check and automatic rollback.
A phone system that your Odoo controls, that writes down every call and stays auditable throughout. Everything that comes with it - clearly sorted:
Which number rings on which handset is a record with a form, a history and permissions - not an SSH session in a configuration file.
Generate, dry run, roll out, read-back check against the live PBX. If the PBX deviates, PhoneDesk restores the previous state by itself.
An employee becomes a line: one click, their own SIP credentials, cleanly repeatable. And three check runs report it when someone has changed the PBX by hand.
A call window that floats above every Odoo view, plus a full telephony workspace. Answer, dial, type notes - without leaving the screen you are on.
Next to every phone number there is a handset - on the contact, on the lead, on the ticket. On inbound calls PhoneDesk identifies the caller and shows the right contact.
Status, duration, contact, notes and call quality sit on the call - held by the server, not claimed by the browser. Pressing F5 mid-call changes nothing.
A caller dials, a machine answers, greets them with your wording and holds a real conversation - with memory across the whole call.
Once the call ends, the summary and the transcript sit in the contact's history - encrypted, permission-controlled, correctable with an audit trail. Nobody types anything up.
On request the AI brings in a colleague, tells them a machine was on the line, and only connects the call once they agree. Transfer and conference run on the server, not in a browser tab.
The path from the first ring to the entry on the customer record is the same whether a person answers or the AI does. At the end there is a record your sales team reads and your auditor can follow.
Six situations that cost time or patience today - and what PhoneDesk makes of them.
No magic, just less manual work - in the tasks that come up every week.
What was discussed sits on the customer record as soon as the call ends. Your people check a paragraph instead of spending two minutes writing one - on every call.
around 1,5 minutes per callJoiners and leavers run without a ticket at the provider and without hand-editing the PBX. Your IT team stops being the bottleneck.
two days become one clickA dry run before, a read-back check after, automatic rollback on any deviation. Changes happen in the normal working day again, not only in a maintenance window.
change instead of fear of changeThe AI answers the same first questions as always, keeps the caller on the line, notes what they need and transfers on request. One order won back per quarter carries the package.
no call goes unanswered anymoreIllustrative figures based on typical tasks, calculated at a 55 € hourly rate. We work out your real numbers together during the pilot.
Five stages, the same ones every time. You see the change before the phone system does - and the way back is built in, not improvised.
Granted, refused, withdrawn - logged immutably. Access to a recording stays blocked as long as no decision has been made. On request an announcement asks the caller directly.
Separate periods per company for calls, transcripts and recordings. Whatever expires is anonymised automatically. Protected content is deleted irrecoverably by destroying the key.
Every status change, every access, every error is in the log - phone numbers and secrets masked. Not even with administrator rights can a single line be removed.
PhoneDesk is not an app download but an interplay of PBX, services and Odoo. We deliver it as a managed installation - in the data centre or as a device on your premises.
One licence per Odoo database, tiered by the number of lines. No price that grows with every new member of staff.
All prices net, one-off, per Odoo database. Tiers by lines: up to 10 as shown, 11–25 times 1,6, 26–50 times 2,4, above that on request. Plus commissioning from 2.400 € at a fixed price and managed service from 399 € a month.
| Criterion | PhoneDesk | Odoo telephony |
|---|---|---|
| Runs with Odoo Community | Yes | Enterprise only |
| Controls the phone system itself | Yes | No, third-party PBX |
| Call routing as a record, with a way back | Yes | - |
| Transfer and conference from the server | Yes | - |
| The AI answers the call and speaks | Yes | post-call only |
| Language models preset to run locally | Yes | Cloud |
| Consent, retention, undeletable audit trail | Yes | - |
| Pricing model | one-off per database | per user per month |
This list is on the table before you sign, not afterwards. It is the quickest way to find out whether we are a fit.
Choose your company size - we'll get back to you with a matching proposal and a pilot plan.
Pilot package 1.990 € - half of it is credited towards the purchase.
Your PBX, run from Odoo. Every call as a record. And an AI that answers when nobody else can. Start with a pilot and see the numbers yourself.