MailDesk, PhoneDesk and MitDesk connect all of your customer communication and AI directly to Odoo. No unnecessary middleware, and full control over your data.
Each product solves its own problem. Together they form your team's communication workplace, right inside the ERP.
Microsoft 365, Gmail and IMAP directly in Odoo. Personal and shared mailboxes, true two-way sync and AI on every email.
The phone system inside Odoo. Softphone in the browser, click-to-call and a voice AI that answers calls itself and talks to the caller.
AI employees that work with your Odoo data. With their own permissions, budget and approvals. On your own hardware if you prefer.
With Odoo's Outlook plugin, Outlook stays the workplace and Odoo is updated from inside Outlook, one email at a time. With MailDesk, Odoo itself becomes the inbox for the whole team. You can keep using Outlook, because both work on the same Microsoft 365 mailbox.
| Criterion | Outlook + Odoo plugin |  MailDesk + Odoo |
|---|---|---|
| Workplace | Outlook + Odoo pluginpartly or with extra effort: In Outlook, with Odoo as a side panel | MailDesk + Odooavailable: In Odoo: inbox, folders and threads |
| Team mailboxes such as info@, sales@, support@ | Outlook + Odoo pluginnot available: Shared mailbox in Outlook only, no team inbox in Odoo | MailDesk + Odooavailable: Shared in Odoo, with a person responsible; Microsoft 365 shared mailboxes included |
| Email and record | Outlook + Odoo pluginpartly or with extra effort: Create a lead, task or ticket (Enterprise) from the open email or save the email as a note; replies are written in Outlook | MailDesk + Odooavailable: Reply directly from the lead, ticket or quote (with the bridge modules); the full conversation stays on the record |
| AI for email | Outlook + Odoo pluginnot available: Not part of the plugin | MailDesk + Odooavailable: Summary, reply draft, phishing warning (from Pro) |
| Keep using Outlook | Outlook + Odoo pluginavailable: Yes, Outlook stays the workplace | MailDesk + Odooavailable: Yes, new emails, folders and emails sent from Odoo appear on both sides |
| Deployment | Outlook + Odoo pluginavailable: All Odoo editions, including Odoo Online | MailDesk + Odoopartly or with extra effort: Odoo 17 to 20, Community and Enterprise, on your own server or Odoo.sh; not on Odoo Online |
| Cost | Outlook + Odoo pluginPlugin is free; Odoo and Microsoft 365 licences required | MailDesk + OdooBasic: € 290 per year or € 389 one-off per Odoo major version; per Odoo instance, not per user |
availablepartly or with extra effortnot available
Detailed comparison (in German)
Outlook plugin details based on Odoo's documentation and source code, MailDesk details based on version 20.0, as of October 2026. Prices excl. VAT. Microsoft, Outlook and Odoo are trademarks of their respective owners.
Whether you want to use our products in your own company, sell them to your customers or build them into your platform.
Pick an edition, buy the licence in the shop, get started. A demo is optional; larger companies can start with a pilot and a quote.
25 % from signature, 35 % as a Core partner. You invoice in your own name and the customer stays yours.
Build MailDesk into your Odoo-based platform or your server. With an architecture workshop and a shared roadmap.
Saw MailDesk, PhoneDesk and MitDesk live at booth N3? Let's pick up where we left off at the Expo.
No more switching between Outlook and the ERP. Every email lands where the customer, the quotation and the ticket already are.
The AI greets the caller, understands them, answers and puts them through to a colleague when needed. The conversation ends up as text on the contact.
Every AI employee has a role, its own Odoo user, working hours and a monthly budget. The user's permissions limit what the AI can see and do.
No Metzler cloud your business depends on. The software runs wherever your Odoo runs.
Customers · orders · tickets · permissions · audit log
MailDesk, PhoneDesk and MitDesk support Odoo 20. Every major version gets five years of support and security updates.
Your tier sets the discount on every licence, every add-on and every renewal. No need to ask for a price on each deal.
From signature. Demo system, partner portal, invoicing in your own name.
€10,000 in licences or ten paying customers within 12 months, plus one trained employee.
Refer a mail server, telephony or AI server project to us. Paid out once the customer has paid.
And can be built into your own Odoo-based platform.
Building a platform on Odoo? We integrate MailDesk into your product or your server. With an architecture workshop, technical documentation and a shared roadmap.
Request a technology partnership30 minutes online. We look at your setup and show you what actually changes.
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