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“This enquiry needs to be in the pipeline.”
Lead createdThe email becomes a lead with contact, subject and attachment. The conversation then hangs on the lead and is readable for the whole team.
Bridge: CRM
Native in Odoo · Community & Enterprise
Solution Partner in the BOP Alliance
The email client for Odoo. All your email, one inbox.
Shared inbox & mail client for odoo
IMAP, Gmail and Microsoft 365, natively integrated in Odoo. With an AI assistant, 12 workflow bridges and GDPR-compliant operation. No SaaS, no middleware server.
- Odoo 17 · 18 · 19 · 20
- GDPR-compliant operation · no SaaS
- No more tab switching
- Support from Hamburg
Solution Partner in the BOP Alliance50+countries
17 · 18 · 19 · 20Odoo versions
5 yearssupport per version
Alliance member
Solution Partner in the BOP Alliance
Metzler IT is listed as a Solution Partner in the BOP Alliance, the curated network of leading Odoo partners. A product only gets in once it has been vetted and the partners in the network deploy it themselves.
See the alliance profile →Why MailDesk
No more tab switching. The inbox belongs in the system.
Gmail, Outlook and IMAP sit next to Odoo today, which means half of your customer communication lives outside the system your team actually works in. MailDesk brings it in: one inbox inside Odoo, shared across the team, every message on the right record.
- No middleware, no extra server
- Every email on the customer, lead or ticket
- Team mailboxes instead of forwarding chains
The solution
MailDesk in three sentences
A mail client that lives in Odoo, connects your workflows and can be run GDPR-compliantly. Everything that belongs to it, clearly sorted:
1
Brings every account into Odoo
IMAP, Gmail and Microsoft 365 in one shared inbox.
Two-way sync, not a fetch job
Read, replied, moved: both sides show the same state. Folders and labels included.
Threads, tags, assignment
History as a thread, ownership as a field. You can see who replies before two colleagues answer twice.
Team mailbox with permissions
info@, accounting@, support@, shared by Odoo access rights, not by passing passwords around.
2
Connects mail to the workflow
12 bridges: CRM, Helpdesk, Calendar, Sales, Documents, Chatter, Partner 360, Project, Purchase, Inventory, Invoicing, Time Off.
An email becomes a record
Lead, ticket, quotation or meeting: one click in the reader, no copy-paste into a second window.
Automation Engine
If-then rules with triggers, conditions and typed actions. Every run lands in the audit log.
Partner 360
One timeline per contact: emails, quotes, tickets, invoices, without clicking through five apps.
3
Takes the typing off your desk
AI assistant with your provider and your key.
Summarise & draft the reply
Long thread, three lines of substance. The draft arrives in your house style, ready for you to approve.
6 AI providers, your choice
OpenAI, Claude, Gemini, Grok, DeepSeek or local via MitDesk, with your own API keys, governed per user.
GDPR-compliant operation
Data stays in your Odoo database. No SaaS in between, no third-party mailbox hosting. AI requests go only to the provider you choose.
MailDesk and Outlook
MailDesk or Outlook? Better: work with both.
With Odoo's Outlook plugin, Outlook stays the workplace and Odoo is updated from inside Outlook, one email at a time. With MailDesk, Odoo itself becomes the inbox for the whole team. You can keep using Outlook, because both work on the same Microsoft 365 mailbox.
| Criterion | Outlook + Odoo plugin |  MailDesk + Odoo |
|---|---|---|
| Workplace | Outlook + Odoo pluginpartly or with extra effort: In Outlook, with Odoo as a side panel | MailDesk + Odooavailable: In Odoo: inbox, folders and threads |
| Team mailboxes such as info@, sales@, support@ | Outlook + Odoo pluginnot available: Shared mailbox in Outlook only, no team inbox in Odoo | MailDesk + Odooavailable: Shared in Odoo, with a person responsible; Microsoft 365 shared mailboxes included |
| Email and record | Outlook + Odoo pluginpartly or with extra effort: Create a lead, task or ticket (Enterprise) from the open email or save the email as a note; replies are written in Outlook | MailDesk + Odooavailable: Reply directly from the lead, ticket or quote (with the bridge modules); the full conversation stays on the record |
| AI for email | Outlook + Odoo pluginnot available: Not part of the plugin | MailDesk + Odooavailable: Summary, reply draft, phishing warning (from Pro) |
| Keep using Outlook | Outlook + Odoo pluginavailable: Yes, Outlook stays the workplace | MailDesk + Odooavailable: Yes, new emails, folders and emails sent from Odoo appear on both sides |
| Deployment | Outlook + Odoo pluginavailable: All Odoo editions, including Odoo Online | MailDesk + Odoopartly or with extra effort: Odoo 17 to 20, Community and Enterprise, on your own server or Odoo.sh; not on Odoo Online |
| Cost | Outlook + Odoo pluginPlugin is free; Odoo and Microsoft 365 licences required | MailDesk + OdooBasic: € 290 per year or € 389 one-off per Odoo major version; per Odoo instance, not per user |
availablepartly or with extra effortnot available
Detailed comparison (in German)
Outlook plugin details based on Odoo's documentation and source code, MailDesk details based on version 20.0, as of October 2026. Prices excl. VAT. Microsoft, Outlook and Odoo are trademarks of their respective owners.
Recap · Odoo Experience 2026
150+conversations in 3 days
Thank you, Brussels.
At Odoo Experience 2026 we showed MailDesk, PhoneDesk and MitDesk live for three days and had more than 150 conversations with companies, freelancers and partners. Missed us at the booth? We will show you everything online, in your own Odoo environment.
- 30 minutes online
- In your Odoo environment
- For Odoo partners
What it looks like day to day
Real tasks, real paths
Four situations that cost time today, and what MailDesk makes of them.
“Who is handling info@?”
AssignedThe team mailbox lives in Odoo, every message gets an owner and a status. No forwarding, no duplicate replies.
Shared inbox · Helpdesk bridge
“That invoice was in an email somewhere.”
On the recordAttachments land in Documents and on the partner. Searching means opening the customer, not three mailboxes.
Bridge: Documents · Partner 360
“What did we promise the customer?”
History availableThe full email history sits on the contact, regardless of which employee wrote it, or whether they are still with you.
Partner 360
What pays off for you
Your team gets hours back
No magic, just less manual work on tasks that come up every week.
Nobody copies emails into Odoo any more
Attaching, forwarding, pasting into the chatter: gone. The email is already on the record.
less handling per emailReplies arrive as a draft
The AI assistant writes, you check one paragraph and approve, instead of starting from zero.
noticeably less writing timeNo mailbox sprawl
Team mailboxes by Odoo rights instead of shared passwords. Joiners and leavers are one click.
one place for all accountsNothing gets lost
Every email hangs on the customer, lead or ticket, even when a colleague is on holiday or has left.
complete & audit-readyBottom line: 16 modules, priced per Odoo instance instead of per user: the savings grow with the team, the licence doesn't.
Pricing models
Three ways to get MailDesk
Subscription, one-off purchase or managed service: your call. All prices per Odoo instance, not per user, excl. VAT.
One-off licence
Buy once, keep using it.
from € 389
one-off · per Odoo major version
Included
View licences- Basic, Pro or Business
- Source code visible after purchase
- Updates within the major version
Subscription
Support and all versions included.
from € 29
per month · 12-month minimum term
Included
Compare plans- Basic, Pro or Business on subscription
- Support & updates included
- All Odoo major versions
Ultimate Managed
Operated from Germany.
on request
individual quote
Included
Request a quote- Managed hosting in Germany
- Premium SLA & Operational Cockpit
- Dedicated contact person
Straight talk
MailDesk and the Odoo standard
| Criterion | MailDesk | Odoo standard |
|---|---|---|
| Full mail client inside Odoo | Yes | Chatter messages only |
| IMAP, Gmail and Microsoft 365 | Yes, native | Fetch per account |
| Two-way sync with folders | Yes | No |
| Shared team mailbox with rights | Yes | ✕ |
| AI assistant, your choice of provider | 6 providers | OpenAI / Gemini, Enterprise |
| Email → lead, ticket, quote, meeting | 12 bridges | Partly, manual |
| Pricing model | per Odoo instance | per user per month |
Module overview
16 modules, one suite
From the core inbox to AI and workflow bridges. Buy only what you need.
MailDesk Basic & Pro
Basic € 389 · Pro € 789
one-off, per Odoo instance
- Core inbox: IMAP, Gmail, M365
- Two-way sync & signatures (Pro)
- AI platform (6 providers, Pro)
Automation & Partner
€ 399 / € 299
one-off, freely combinable
- No-code rules with audit log
- Contact timeline across all apps
- Operational Cockpit optional
12 bridges
€ 249 each
CRM · Helpdesk · Calendar · Sales · Documents · Chatter
- Email → lead, ticket, quotation
- Meetings & ICS invitations
- Internal notes on the thread
Frequently asked
What customers really ask
No. MailDesk is the client, not the server. Your mailboxes stay where they are: IMAP, Gmail or Microsoft 365. MailDesk connects them to Odoo, from Pro on in both directions, so reading, replying and moving show the same state on both sides.
The chatter logs messages against a record. MailDesk is a full mail client: folders, threads, search, attachments, signatures, team mailboxes and assignment, plus the link into CRM, Helpdesk, Documents and Calendar.
No. MailDesk runs on Odoo 17, 18, 19 and 20, including Community. Pricing is per Odoo instance, not per user. One more colleague does not cost another licence.
To the provider you choose, with your own API key: OpenAI, Claude, Gemini, Grok or DeepSeek. If you want no external call at all, run the models locally in-house with MitDesk. Every call is logged.
Connect the account, map the folders, set the rights. It takes minutes per mailbox. For migrations from Exchange or grown forwarding chains we build a plan with you first.
On your own servers (on-premise) and on Odoo.sh, where custom modules can be installed: yes – we agree the setup with you beforehand. On Odoo Online, Odoo's SaaS: no. According to Odoo, neither custom modules nor modules from the Odoo Apps Store can be installed there.
No. You can handle your email entirely in Odoo. If you prefer, keep using Outlook or Gmail alongside; your existing email provider stays the same. For reading, moving and deleting to match on both sides, you need the two-way sync that comes with Pro.
Get started
Bring your email into Odoo
A 30-minute demo, straight with our team in Hamburg, in your own Odoo environment.