PhoneDesk
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Pricing & Packages

Four packages, one price.
Buy once instead of paying month after month per extension.

PhoneDesk is licensed per Odoo database, not per head. Up to ten phone seats are included in every package; above that a fixed band applies. Runs on Odoo Community - no Enterprise licence.

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4 packagesfrom 890 € one-time10 seats includedOperated from Germany
One-time price · up to 10 phone seats
Basic890 € one-time
Pro1.990 € one-time
Business2.490 € one-time
Ultimatefrom 4.900 € one-time
The four packages

From the call inside an Odoo record to the evidence for the auditor

Each tier unlocks the capability you need next - no paywall on the same feature twice. The one-time price is the main route; annual and monthly licences are available as well.

Recommended: one-time purchase including updates - in the DACH mid-market, buying is the rule and subscribing the exception.
Basic
"Every call becomes an Odoo record."
890 € one-time
Cheaper than annual from month 16
perpetual · incl. updates
Includes
  • Browser softphone: systray panel and full-screen workspace
  • Click to dial on every Odoo phone field
  • Caller matched to the contact, history and notes on the record
  • Connection quality per call
  • Consent register, retention periods, audit trail
  • Multi-company support, seven roles, field-level access control
Enquire
Popular
Pro
"Your dialplan is an Odoo record."
1.990 € one-time
Cheaper than annual from month 16
perpetual · incl. updates
Basic +
  • Dialplan as Odoo records instead of an SSH session
  • Dry run, write-back check, automatic rollback
  • Create an extension and a SIP endpoint with one click
  • Transfer and conference from the server, switched on at commissioning
  • Caller ID per company, drift detection, rollout history
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Business
"The phone answers and takes notes."
2.490 € one-time
Cheaper than annual from month 16
perpetual · incl. updates
Pro +
  • AI answers inbound calls and holds the conversation
  • Transcript and summary encrypted on the customer record
  • Sentiment, urgency and topics, switched on at commissioning
  • Warm handover to a human, with spoken consent
  • German voice and call guide set up during commissioning
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Ultimate
"Provable all the way to the data protection officer."
from 4.900 € one-time
Cheaper than annual from month 16
perpetual · incl. updates
Business +
  • AI listen-in with consent from both sides, approval per company
  • Hash-chained monitoring log
  • Erasure by key destruction under Art. 17 GDPR
  • Works council documentation, DPA and TOMs, policy texts
  • Quarterly review and priority response time
Get a quote

All prices per Odoo database (one production instance), plus VAT. Up to ten phone seats are included; above that the band table below applies. Every package includes commissioning - PhoneDesk is a managed installation, not an app download.

Seats

We count phone seats, not Odoo users

Anyone who never makes a call costs nothing. The band applies when a new seat is created; existing seats and calls in progress are untouched.

BandPhone seatsBasicProBusinessUltimate
Aup to 10890 €1.990 €2.490 €from 4.900 €
B11 - 251.490 €3.190 €3.990 €from 7.900 €
C26 - 502.190 €4.790 €5.990 €from 11.900 €
D51 and overOn requestOn requestOn requestOn request

One-time prices, updates included in each case. Annual and monthly licences scale in the same proportion. Band D is a conversation about sizing, not about discount.

What is in which package?

Modules per package at a glance

CapabilityBasicProBusinessUltimate
Calls as Odoo records: lifecycle, history, notes✓✓✓✓
Browser softphone, dial pad, click to dial✓✓✓✓
Number → contact, caller name on the ringing call✓✓✓✓
Connection quality per call, PBX diagnostics✓✓✓✓
Consent register, retention per field, audit trail✓✓✓✓
Multi-company support, roles and access rules✓✓✓✓
Dialplan as an Odoo record, dry run, rollback - ✓✓✓
Extensions and endpoints with one click, drift detection - ✓✓✓
Transfer and conference from the server, switched on at commissioning - ✓✓✓
Read an existing Asterisk configuration back into Odoo - ✓✓✓
AI answers calls and holds a conversation - - ✓✓
Transcript and summary on the customer record - - ✓✓
Sentiment, urgency, topics · live transcript during the call - - ✓✓
Handover AI → human, transcript correction with evidence, export - - ✓✓
AI listen-in with consent, approval per company - - - ✓
Hash-chained log, crypto-erasure under Art. 17 - - - ✓
Works council and policy pack, quarterly review, SLA - - - ✓

Transfer, conference and the AI analyses are switched on and signed off by us during commissioning - this is not a self-service switch. Security is never a package: company separation, consent, retention, the audit trail and the call path itself work the same in all four packages, even when a licence expires.

Plain talk

What is not included today

These items are not part of the packages today. We say so before you sign, not after.

Not offered
Queues, hunt groups, voicemail, call park
PhoneDesk is not a call centre platform. If queue control and a mobile app are on your requirements list, a classic PBX will serve you better - we say that in the first conversation.
Not offered
Listen-in by supervisors
Deliberately not built. What does exist is consent-driven AI listen-in with management approval and a log - a different thing, and included in Ultimate.
PhoneDesk Box - complete package

A finished system rather than ten containers

The Box brings the PBX, the services and the operations together: preconfigured, monitored, with a replacement unit. Details on the PhoneDesk Box page.

Box V · hosted
Virtual PBX in a German data centre, operated by us
2.400 € commissioning
managed service fixed in your offer · no hardware
Includes
  • 8 vCPU, 16 GB, 500 GB, static IPv4
  • rebuild within 4 hours
  • one change window per month
Details
Popular
Box S · on site
Fanless server on your premises, telephony without AI services
Quote hardware at today's price
commissioning and managed service fixed in your offer
Includes
  • 8 cores, 32 GB, 1 TB NVMe
  • PBX, control and Odoo integration, without voice AI
  • preconfigured replacement unit
  • two change windows per month
Details
Box M · with voice AI
Server on your premises, ready for voice AI
Quote hardware at today's price
commissioning and managed service fixed in your offer
Includes
  • 16 cores, 64 GB, 1 TB NVMe
  • voice AI via our hosted gateway in Germany
  • a single-digit number of AI calls at once
  • two change windows per month
Details

More than 50 phone seats, or your own language-model server in house: on request. Financing through GRENKE leasing is possible. The managed service covers round-the-clock monitoring, security updates, trunk and certificate maintenance, and the agreed change windows.

Setup, operations & support

So that it runs properly - at a fixed price

A phone system is not a download. That is why delivery is a separate line item, shown on its own - and not an open-ended hourly bill.

Commissioning

Two hosts, all credentials, carrier trunk, DNS and TLS, dialplan, a seat per employee, activation of the signed-off features, acceptance in the browser.

from 2.400 € fixed, scoped to your package

Managed service

Round-the-clock monitoring, security updates within 72 hours of the vendor's release, review of the SIP firewall rules, trunk and certificate maintenance, change windows.

fixed in your offer

Pilot project

Four weeks, five seats, one number, a fixed end date and fixed acceptance criteria. Hosted by us, or as a loan unit with a real carrier trunk on your premises.

1.990 € hosted · 2.900 € on site

Compliance pack

Consent policy, retention evidence, works council documentation under §87(1)(6) BetrVG, subject access dossier and quarterly review.

1.500 - 3.000 € per year

Further company · custom integration

An additional company on the same database with its own numbers, or a connection to a system we do not ship a ready-made module for.

390 € per company · integration 1.900 - 4.900 €

Project work

Number porting, carrier changes, additional change windows, on-site visits, training beyond the initial briefing.

120 € per hour

Response times apply Monday to Friday from 08:00 to 18:00. We will not sell an out-of-hours standby service until it is staffed.

Why not the built-in telephony?

PhoneDesk compared with Odoo voip and voip_ai

Two different weight classes. Two rows go to Odoo - and they are in the table just like all the others.

CriterionPhoneDeskOdoo voip + voip_ai
Odoo editionCommunity is enoughEnterprise required
Phone systemyour own Asterisk under your controlnone - an external SIP provider is required
AI during the live callanswers, speaks, hands overafter the call only
Where the speech services runthrough our hosted gateway, or the provider of your choice with your own keyOdoo cloud
Transfer and conference from the serverYesNo
Dialplan as a record, dry run, rollbackYesNo
Consent, retention, audit trailenforced in the productwith the provider
Links to CRM and Helpdesk recordsgeneric record links; dedicated bridges are not includednative on the Odoo record - Odoo wins here
Operational effortmanaged installation, two hostsnothing to run, no server
Producing a recordingthrough your PBX or your carrier - PhoneDesk governs consent, access and erasure on top of itprovider side
Pricing modelone-time, per databaseEnterprise subscription per user + cloud AI + SIP provider

If you are already on Enterprise and only want a summary after the call, the Odoo module is the right fit. We say that in the first conversation, not in the third round of negotiations.

Let's talk about it

Which package fits you?

Tell us how many people make calls at your company - we will suggest a package, a band and a delivery route, with a price.

Prefer to reach out directly? [email protected] · Advice from Germany

Fair and predictable

  • One-time purchase including updates - no subscription lock-in
  • Per database, not per head - ten seats are included
  • Odoo Community is enough - no Enterprise licence
  • Commissioning at a fixed price, no open-ended hourly bill
  • What the product cannot do today is in the quote - before you sign
Pricing FAQ

Common questions about packages and costs

One-time purchase or subscription - what do you recommend?+
The one-time purchase. It includes the updates, is perpetual and is the rule in the DACH mid-market. We offer an annual and a monthly licence in addition: the annual licence is around 80 per cent of the one-time price, the monthly licence around 8 per cent. All three apply per Odoo database.
What drives the price - users or phone seats?+
Phone seats. The licence covers the Odoo database, and the band follows the number of seats set up - not the number of your Odoo users. A company with 40 employees and 12 phone seats pays band B, not band C.
Why does commissioning cost extra?+
Because it is real work and does not belong hidden inside a licence. A PhoneDesk installation covers two hosts, the carrier trunk, DNS and TLS, the dialplan, a seat per employee and an acceptance test in the browser. We invoice it at a fixed price from 2.400 €, so the effort does not sit with you as an open risk.
Do I need Odoo Enterprise?+
No. PhoneDesk runs on Odoo Community and depends only on standard modules. Odoo's built-in telephony requires Enterprise - for 15 users that is around 4.500 € per year, before the first call is made.
What does running the AI cost - per minute or per token?+
Neither, with us. We bill neither minutes nor tokens. Which speech services run is settled during commissioning: we connect the speech and language provider through our gateway, or the provider of your choice with your own key. Those costs stay in your hands.
Does PhoneDesk record calls?+
PhoneDesk manages recordings, it does not produce them. If your PBX or your carrier produces the file, PhoneDesk puts the hard half on top of it: a consent log with granting, refusal and withdrawal, an access lock where there is no consent decision, an access log, retention periods per company and erasure by key destruction.
Can I switch later or move up a band?+
Yes. On a switch we charge the difference between the one-time prices and credit what you have already paid. The band change applies when the eleventh, twenty-sixth or fifty-first seat is created - existing seats are untouched, and no call in progress is affected by it.
What happens when the licence expires?+
The phone keeps ringing. Registration, credentials, calls in progress, hanging up, company separation, consent, retention and rolling back a dialplan are never locked. An expired licence must never drop a call, nor stop you from meeting your obligations.
Fixed price · fixed end date · on your own system

We work your package out in one conversation

Tell us how many people make calls, what your PBX does today and what you have to be able to prove. You get a package, a band, a delivery route and a price - plus the list of what PhoneDesk cannot do today, without having to ask for it.

Request a quote See the PhoneDesk Box