PhoneDesk is licensed per Odoo database, not per head. Up to ten phone seats are included in every package; above that a fixed band applies. Runs on Odoo Community - no Enterprise licence.
Each tier unlocks the capability you need next - no paywall on the same feature twice. The one-time price is the main route; annual and monthly licences are available as well.
All prices per Odoo database (one production instance), plus VAT. Up to ten phone seats are included; above that the band table below applies. Every package includes commissioning - PhoneDesk is a managed installation, not an app download.
Anyone who never makes a call costs nothing. The band applies when a new seat is created; existing seats and calls in progress are untouched.
| Band | Phone seats | Basic | Pro | Business | Ultimate |
|---|---|---|---|---|---|
| A | up to 10 | 890 € | 1.990 € | 2.490 € | from 4.900 € |
| B | 11 – 25 | 1.490 € | 3.190 € | 3.990 € | from 7.900 € |
| C | 26 – 50 | 2.190 € | 4.790 € | 5.990 € | from 11.900 € |
| D | 51 and over | On request | On request | On request | On request |
One-time prices, updates included in each case. Annual and monthly licences scale in the same proportion. Technical ceiling of the standard PBX: 50 concurrent calls - which is why band D is a conversation about sizing, not about discount.
| Capability | Basic | Pro | Business | Ultimate |
|---|---|---|---|---|
| Calls as Odoo records: lifecycle, history, notes | ✓ | ✓ | ✓ | ✓ |
| Browser softphone, dial pad, click to dial | ✓ | ✓ | ✓ | ✓ |
| Number → contact, caller name on the ringing call | ✓ | ✓ | ✓ | ✓ |
| Connection quality per call, PBX diagnostics | ✓ | ✓ | ✓ | ✓ |
| Consent register, retention per field, audit trail | ✓ | ✓ | ✓ | ✓ |
| Multi-company support, roles and access rules | ✓ | ✓ | ✓ | ✓ |
| Dialplan as an Odoo record, dry run, rollback | – | ✓ | ✓ | ✓ |
| Extensions and endpoints with one click, drift detection | – | ✓ | ✓ | ✓ |
| Attended transfer and conference from the server | – | ✓ | ✓ | ✓ |
| Read an existing Asterisk configuration back into Odoo | – | ✓ | ✓ | ✓ |
| AI answers calls and holds a conversation | – | – | ✓ | ✓ |
| Transcript and summary on the customer record | – | – | ✓ | ✓ |
| Sentiment, urgency, topics · live transcript during the call | – | – | ✓ | ✓ |
| Handover AI → human, transcript correction with evidence, export | – | – | ✓ | ✓ |
| AI listen-in with consent, approval per company | – | – | – | ✓ |
| Hash-chained log, crypto-erasure under Art. 17 | – | – | – | ✓ |
| Works council and policy pack, quarterly review, SLA | – | – | – | ✓ |
Transfer, conference and the AI analyses are switched on and signed off by us during commissioning - this is not a self-service switch. Security is never a package: company separation, consent, retention, the audit trail and the call path itself work the same in all four packages, even when a licence expires.
These items are not part of the packages today. They are listed here because anyone buying telephony asks about them - and because a date in the contract is worth more than a hint on a slide.
The Box brings the PBX, the services and the operations together: preconfigured, monitored, with a replacement unit. Details on the PhoneDesk Box page.
More than 50 phone seats, or your own language-model server in house: on request. Financing through GRENKE leasing is possible. The managed service covers round-the-clock monitoring, security updates, trunk and certificate maintenance, and the agreed change windows.
A phone system is not a download. That is why delivery is a separate line item, shown on its own - and not an open-ended hourly bill.
Two hosts, all credentials, carrier trunk, DNS and TLS, dialplan, a seat per employee, activation of the signed-off features, acceptance in the browser.
from 2.400 € fixed · up to 5.900 € depending on the packageRound-the-clock monitoring, security updates within 72 hours of the vendor's release, review of the SIP firewall rules, trunk and certificate maintenance, change windows.
399 · 599 · 999 € per monthFour weeks, five seats, one number, a fixed end date and fixed acceptance criteria. Hosted by us, or as a loan unit with a real carrier trunk on your premises.
1.990 € hosted · 2.900 € on siteConsent policy, retention evidence, works council documentation under §87(1)(6) BetrVG, subject access dossier and quarterly review.
1.500 – 3.000 € per yearAn additional company on the same database with its own numbers, or a connection to a system we do not ship a ready-made module for.
390 € per company · integration 1.900 – 4.900 €Number porting, carrier changes, additional change windows, on-site visits, training beyond the initial briefing.
120 € per hourResponse times apply Monday to Friday from 08:00 to 18:00. We will not sell an out-of-hours standby service until it is staffed.
Two different weight classes. Two rows go to Odoo - and they are in the table just like all the others.
| Criterion | PhoneDesk | Odoo voip + voip_ai |
|---|---|---|
| Odoo edition | Community is enough | Enterprise required |
| Phone system | your own Asterisk under your control | none - an external SIP provider is required |
| AI during the live call | answers, speaks, hands over | after the call only |
| Where the speech services run | you decide - on the Box or with the provider of your choice | Odoo cloud |
| Transfer and conference from the server | Yes | No |
| Dialplan as a record, dry run, rollback | Yes | No |
| Consent, retention, tamper-proof audit trail | enforced in the product | with the provider |
| Links to CRM and Helpdesk records | generic record links, dedicated bridges on the roadmap | native on the Odoo record - Odoo wins here |
| Operational effort | managed installation, two hosts | nothing to run, no server |
| Producing a recording | through your PBX or your carrier - PhoneDesk governs consent, access and erasure on top of it | provider side |
| Pricing model | one-time, per database | Enterprise subscription per user + cloud AI + SIP provider |
If you are already on Enterprise and only want a summary after the call, the Odoo module is the right fit. We say that in the first conversation, not in the third round of negotiations.
Tell us how many people make calls at your company - we will suggest a package, a band and a delivery route, with a price.
Tell us how many people make calls, what your PBX does today and what you have to be able to prove. You get a package, a band, a delivery route and a price - plus the list of what PhoneDesk cannot do today, without having to ask for it.